Went by tonight to order a cookout tray for myself, chicken nuggets and a large fry for my kids. Get to the window. Pay and get my order and drive off. And knowing from previous experience I always drive around the building and park to check my order. And 90% of the time something is either not right or left out. This time it was the large fry I had ordered that got left out. I also noticed that everything was just drenched in grease. The styrofoam boxes, the receipt, the bags, and the napkins they had given me. I had my two kids with me so it's not like I'm going to get out and walk up to the window to tell someone. I shouldn't have to. So I get back in line wait for everyone else to get their orders before I can get mine fixed. When I got to the speaker they asked to take my order I stated that I was coming back through because my large fry got left out of the bag. In an aggravated tone the girl said to pull around. When I got up to the window she acts like I'm an idiot. So I have to explain the situation all over again. She turns to talk to someone else and hands me a bag she had sitting by the window. Just a "here ya go" no I'm sorry or anything. When I received it I looked in and it was a regular fry not a large and it wasn't barely full. I tried to get her attention but she never turned back around. So I drove off. The customer service sucks, the people working do not care. And honestly I feel sick from all the grease after eating there. Do they not drain anything after frying it? So frustrated. Oh and also my styrofoam food box was melted from the onion rings grease. The onion rings burned holes all the way through the container. So it smelled like a onion rings and melted styrofoam when I received my order. Will not be back for a while if at all.
I always love their food. The hospitality could be a lil bit better.
Good ol fashoned cook out food. Always comes in in the clutch
Great Variety of Milkshakes, good too! Parking lot is a little difficult to get into.
Food is always great but tonight’s service left something to be desired. Hint! Encourage your employees to be nice to the customers
Fast and Friendly. Outdoor seating.
Cook Out is a US Restaurant based in Mount Airy, North Carolina. Cook Out is located at 1988 Rockford St, Mt Airy, NC 27030, USA.
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